Contact

General inquiries to GRMF

If you have any inquiries, comments, suggestions, or if you want to be provided with information on GRMF, please send an email to the following two addresses:

Note: All emails will be sent to the technical consultant team of GRMF (Rödl & Partner and Mannvit)

GRMF Complaint Mechanism

As agreed by the GRMF Oversight Committee members, and in accordance with the principles of the AUC and its donors, the GRMF provides a formalized mechanism for all GRMF applicants and beneficiaries to report cases of misconduct in a transparent manner. The main objectives of the GRMF Complaint Mechanism are to foster dialogue with all contact partners of the programme, to demonstrate responsibility, and to create trust.

Therefore, all witnesses of operational misconduct by GRMF can send their complaint to the Chairperson of the GRMF Oversight Committee (OC), i.e. the Director of the AUC Infrastructure & Energy Department (see contact details below). The Chairperson will communicate the complaint to the GRMF Oversight Committee where it will be discussed. The result of the discussion in the GRMF Oversight Committee will be sent via an official letter to the complainant .

Complaints must meet the following criteria:

  • The complaint must be made in regard to the GRMF.
  • The complaint must include information on the main adverse effects or risks.
  • There must be a link between GRMF and the grounds for the complaint made.
  • The complainant must be able to demonstrate credibly that they are or will be negatively affected by the circumstances outlined.

 

All complaints that meet the above-mentioned criteria can be sent to:

Mr. Cheikh Bedda

Director for Infrastructure & Energy  and GRMF OC Chairperson